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Utilising interpersonal skills to manage challenging client behaviour

Widespread pandemic-related disruption has led to increasingly challenging client interactions. TheBritish Veterinary Association (BVA) found that 57% of veterinary staff surveyed in 2021 reported feeling intimidated by client behaviour during the previous year; a 10% increase from 2019. The psychological impact of consistently difficult or abusive interactions can be significant and contribute to the high incidences of stress, burnout, attrition and potentially suicide increasingly noted in the...

Nurse-led rabbit clinics

Nursing clinics are an excellent time to provide information to prospective and current owners about their pets. Rabbits are an often-overlooked pet...

Mask wearing in the veterinary practice

The clinical environment of a veterinary practice relies on personal protective equipment (PPE) for infection and biosecurity control, especially in...

Turning surviving into thriving

Are you coping, surviving or thriving at work? Are you aware of what makes a good day for you and what drains your energy? This article offers models...

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