Values conflict resolution

The values and personal beliefs of veterinary staff and clients can be a cause of conflict. Understanding how values contribute to conflict improves the veterinary nurse's ability to minimise and resolve these conflicts. This article describes the key issues of value conflict and methods for resolving such conflicts in the veterinary environment.

Supporting students in practice part 2: role of the training practice team

The clinical learning environment is a complex sociocultural landscape that can be challenging to manage to support the appropriate professional development of student veterinary nurses (SVNs). The clinical supervisor is appointed to support student training in veterinary practice and is the student's first point of contact in the clinical setting. Research has shown that the wider practice team can also have a significant impact on the student experience, creating a positive or negative...

Supporting students in practice part 1: clinical supervisor role

The clinical learning environment is a complex sociocultural landscape. It can be a challenging place to manage in a way that appropriately supports the professional development of student veterinary nurses (SVNs). One of the most influential factors in determining student satisfaction in this environment is the role played by the clinical supervisor. Clinical supervisors who are proactive in their role can provide a sense of belonging in the induction phase, function as positive professional...

Internal conflict in the workplace

Conflict in a veterinary practice is generally perceived as between animal owner and veterinary staff, however this is limited research on the internal conflict within practice. This article provides a high level overview of the different styles of conflict and also what strategies may be available in order to improve the working relationship from an employer and employee perspective.

Utilising interpersonal skills to manage challenging client behaviour

Widespread pandemic-related disruption has led to increasingly challenging client interactions. TheBritish Veterinary Association (BVA) found that 57% of veterinary staff surveyed in 2021 reported feeling intimidated by client behaviour during the previous year; a 10% increase from 2019. The psychological impact of consistently difficult or abusive interactions can be significant and contribute to the high incidences of stress, burnout, attrition and potentially suicide increasingly noted in the...

Nurse-led rabbit clinics

Nursing clinics are an excellent time to provide information to prospective and current owners about their pets. Rabbits are an often-overlooked pet and encouraging rabbit owners to attend nurse-led rabbit clinics can help to correct any underlying husbandry issues to prevent disease. Subtle signs of ill health can also be identified during nursing clinics, resulting in reduced morbidity. Of particular note, geriatric rabbit clinics should be performed frequently, as geriatric rabbits are more...

Quality improvement for patient safety and a better practice culture

This article explores the subjects of quality improvement, patient safety and practice culture, and the relationships between them. These subjects are highly relevant to the care that patients receive — learning more about them can improve our ability to treat animals effectively. A positive practice culture is one that encourages civility, teamwork, a blame-free attitude to errors, and a learning approach for the whole team. Quality improvement is a mechanism to improve standards of care — it...

Mask wearing in the veterinary practice

The clinical environment of a veterinary practice relies on personal protective equipment (PPE) for infection and biosecurity control, especially in areas such as the operating theatre room, dental suites and isolation wards. PPE places a barrier between staff and exposure risk and helps prevent the spread of pathogens between animals and staff. Before the COVID-19 pandemic, face masks were mainly required in clinical areas that posed the highest risk. However, as a result of SARS-CoV-2, the...

Chronic illness and resilience in the veterinary industry

Chronic illnesses affect approximately 26 million people in the UK, with 10 million people having multiple conditions. The effect of often ‘invisible illnesses’ can be debilitating in their symptoms, compounded by the associated stigma, fear and anxiety the individuals suffer. This article looks at a small selection of chronic illnesses and their effects, as well as how to help colleagues or staff, and ensure consideration is given to all the team, no matter how ‘healthy’ they appear.

Flexible working: a new way forward to an old concept

This article provides a high level overview around flexible working, an employer and employees legislative requirements and the benefits available to those who choose to embrace flexible working. Flexible working is not a new concept however COVID-19 has had an impact on working patterns that many companies never considered or wanted to implement. The application of flexible working in the veterinary industry is not well explored, which is concerning given the health and wellbeing concerns the...

Flexible working in practice: can it be a win–win?

Flexible working comes in many different forms, from flexible roles, responsibilities, altered hours, or adaptable working environments. Flexibility is a key contributor in building an engaged and sustainable workforce. This article poses questions to consider about how to work in a flexible and sustainable way to benefit you, your team, the patients under your care and your practice both during and in the recovery phase following the pandemic.

Turning surviving into thriving

Are you coping, surviving or thriving at work? Are you aware of what makes a good day for you and what drains your energy? This article offers models to help you practically work through the elements of your day that you can influence to set yourself up for a good day regardless of the cases you see and the challenges you face.

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