Creating a just and learning culture through staff support


A just and learning culture consists of a balance of fairness, justice, learning and taking responsibility for actions. It is not about seeking to blame an individual when care falls short of expectations or goes wrong. A recently published report from NHS Resolution, Being fair, sets out the argument for organisations to adopt a more reflective approach to learning from incidents and supporting staff. Instead of asking ‘who is to blame?’ or ‘what did you do?’, try asking ‘what happened?’ and ‘what were the circumstances?’ Such an approach may be the key to improving levels of patient care, as well as the professional and personal lives of veterinary personnel.

Table 1. Practical steps towards the creation of a just and learning culture within veterinary practice
Table 1. Practical steps towards the creation of a just and learning culture within veterinary practice

Subscribe to get full access to The Veterinary Nurse

Thank you for vising The Veterinary nurse and reading our archive of expert clinical content. If you would like to read more from the leading peer-reviewed journal for veterinary nurses, you can start your subscription today for just £26.

Subscribing will enable you to:

  • Stay up-to-date with current thinking and best practice in veterinary medicine
  • Enhance your knowledge and understanding of all key clinical topics
  • Achieve the mandatory requirement of 45 hours' documented CPD over a three-year period
Subscribe now

Already registered? - Sign in here

Keep up to date with The Veterinary Nurse!

Sign up to The Veterinary Nurse's regular newsletters and keep up-to-date with the very latest clinical research and CPD we publish each month.