Creating a just and learning culture through staff support
Monday, March 2, 2020
A just and learning culture consists of a balance of fairness, justice, learning and taking responsibility for actions. It is not about seeking to blame an individual when care falls short of expectations or goes wrong. A recently published report from NHS Resolution, Being fair, sets out the argument for organisations to adopt a more reflective approach to learning from incidents and supporting staff. Instead of asking ‘who is to blame?’ or ‘what did you do?’, try asking ‘what happened?’ and ‘what were the circumstances?’ Such an approach may be the key to improving levels of patient care, as well as the professional and personal lives of veterinary personnel.
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