Behavioural first aid advice for canine patients

It is not the intention of this article to explain the ethology of the dog, but some good books are available (Horwitz and Mills, 2009; Hedges, 2014), and these will assist staff in developing an...

A compassionate journey part 3: the client experience

Client satisfaction is critical to the sustainability of a veterinary practice. Satisfaction is defined as meeting or exceeding client expectations by the customer's standards or perception (Ackerman,...

Veterinary technology/nursing student perceptions of an experiential simulated client communication workshop

This study explored student perceptions related to an experiential communication skills workshop delivered to a small cohort of final year veterinary technology students at The University of...