In a recent RCVS survey of the veterinary profession, wellbeing scores had declined compared to 2014 and are lower than wellbeing scores from the national wellbeing survey, England, conducted in 2016....
The initial phone call is key to whether a euthanasia is going to run smoothly or not. Get this part wrong and you could end up with a very stressed client and veterinary team; and a rushed...
Client satisfaction is critical to the sustainability of a veterinary practice. Satisfaction is defined as meeting or exceeding client expectations by the customer's standards or perception (Ackerman,...
Veterinary nurses want to be able to care for their patients with humanity and give patients the same kind of care they would want for their own companions. For many staff, such a desire may have been...
One of the authors recently experienced the loss of her elderly and much loved dog. When calling her clinic to cancel her pet's vaccination reminder, she was asked in a brisk tone, ‘and the animal's...