‘Dominance’ or ‘pack theory’ describes an ever-popular misbelief that, just as their wolf ancestors lived in hierarchical groups headed by an ‘alpha pair’ enjoying first rights to all valued...
PPE places a barrier between staff and exposure risk and with appropriate use, helps prevent the spread of pathogens between animals and within the practice (Stull et al, 2018). Person-to-person...
The initial phone call is key to whether a euthanasia is going to run smoothly or not. Get this part wrong and you could end up with a very stressed client and veterinary team; and a rushed...
Client satisfaction is critical to the sustainability of a veterinary practice. Satisfaction is defined as meeting or exceeding client expectations by the customer's standards or perception (Ackerman,...
Veterinary nurses want to be able to care for their patients with humanity and give patients the same kind of care they would want for their own companions. For many staff, such a desire may have been...