Utilising interpersonal skills to manage challenging client behaviour

Introducing exercises that elevate the activity of the parasympathetic nervous system (PNS) can help counteract SNS domination and reactivate essential physiological functions such as digestion and...

Creating a just and learning culture through staff support

The medical paradigm demands that healthcare practitioners practise to perfection, and if a person falls short of this high standard, that person is to blame (Reason, 2000). Professional...

Stress and compassion fatigue in veterinary nurses in New Zealand

This research demonstrates that veterinary nurses in New Zealand report a high incidence of stress and compassion fatigue in their lives due to their working environment. Methods of coping by...

An introduction to effective leadership of teams

Tuckman (1965) proposed a model of team development that is still considered influential today. He suggested that teams move through four stages, namely: forming, storming, norming and performing...

Preparing students for practice

In conclusion, it is clear that much is already in place to support veterinary nurses through training to prepare them for the transition to working in practice. The high profile of this subject, will...

Modelling compassionate veterinary nursing care – eight steps towards a more compassionate approach to patients, their owners and oneself

There is a growing body of evidence to suggest that compassion is not some ‘woolly add-on’ we can afford to dispense with in our hectic, resource limited times: it is the creator and hallmark of...

A compassionate journey part 2: the pet's passing

Veterinary professionals have reported having had little training on euthanasia at veterinary school. Comments include:.

A compassionate journey part 1: preparing for and nearing end-of-life

One of the authors recently experienced the loss of her elderly and much loved dog. When calling her clinic to cancel her pet's vaccination reminder, she was asked in a brisk tone, ‘and the animal's...

A cancer diagnosis — what now?

Clients need time to adjust to the idea that their companion may have a terminal illness. Chun and Garrett (2007) suggested that small ‘sound bites’ work well when advising an owner that there may be...

In-home hospice provision — a viable option for veterinary palliative care?

Veterinary personnel have a loyalty to their dying patients which creates an ethical dilemma. Villalobos (2009) stated that veterinary surgeons have taken an oath to prevent suffering and been advised...