References
Feline Hyperthyroidism and the Importance of Effective Client Communication
Abstract
Effective client communication is a widely discussed topic and one of great importance. Clients should be fully informed when making decisions regarding treatment for their pets. With nurses taking greater responsibility for delivery of such information, it is essential that they are able to convey current and non-bias information and discuss clearly all possible treatment options.
Feline hyperthyroidism is a common disease seen in veterinary practice and diagnosis can be complicated. With multiple treatment options available nurses involved in the care of these patients must feel confident that they can advise clients on the advantages and potential draw backs of each treatment and support clients to make informed decisions.
This article will explore the clinical signs of feline hyperthyroidism, methods of obtaining an accurate diagnosis and the treatment options currently available. The importance of effective communication in regards to the disease will be highlighted throughout.
Feline hyperthyroidism (FH) is described as being the most common endocrinopathy seen in cats, and one of the most frequently diagnosed conditions in small animal practice (Mooney, 2002).
In order to provide the highest levels of patient care, it is essential that registered veterinary nurses (RVNs) have a deep understanding of the condition, including clinical signs, methods of diagnosis and treatment options available. Whether looking to provide long-term management or to facilitate curative treatment, effective owner communication is an important factor to consider.
The RVN plays a vital role in discussing care of patients with owners. It is important that RVNs are able to deliver current, accurate information so owners can feel confident and supported when making decisions regarding the care of their pet. The aim should be to help owners to understand benefits, potential complications and longer term considerations of treatments available. Communication is an important core skill, playing a vital part in ensuring owner satisfaction and continuing practice success (McDermott et al, 2015). Other advantages of good communication between practitioner and owner are recognised as improving the health care received by the pet, increasing job satisfaction, facilitating reductions in practice complaints while increasing overall customer satisfaction (Barton, 2010).
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