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Clinical governance: quality improvement and clinical audits in practice

Abstract
Quality improvement (QI) has been employed successfully across various industries, including human healthcare, as well as the aviation and automotive industries. In the veterinary sector, practices are starting to see the many benefits that QI can offer — particularly those that come from conducting clinical audits. Clinical audits are a part of QI and aim to look at how closely clinical practice is carried out when compared with set guidelines or protocols. This article looks at the steps of clinical auditing and some of the main barriers faced when first trying to implement them into clinical practice.
Over recent years, the veterinary nursing profession has advanced. With changes to the clinical working environment, there is a renewed drive to provide the best quality care to patients, and an increase in the application of evidence-based medicine (EBM) and evidence-based veterinary medicine (EBVM). In this rapidly changing environment, it can be challenging to know if the care being provided is beneficial and whether it is in line with current EBM/EBVM. This is where, as veterinary nurses, we can put clinical governance to use to help us to plan, measure and improve current clinical practices (Health Quality and Safety Commissions (HQSC), 2017).
Clinical governance forms a comprehensive approach, which encompasses quality improvement (QI), EBVM and clinical audits, to help build reflective practice. It opens up the opportunity for productive discussion into how a practice can provide high-quality patient-driven care (HQSC, 2017). Clinical governance should allow for the transparent discussion of care between all members of the veterinary team; this process should help protect the patient by highlighting areas for improvement and allowing for the reporting of errors in a non-judgmental environment (Mosedale, 2019). By combining QI and EBM/EBVM, we should be able build precise and clear standards of care that are to be delivered to every patient, every time (HQSC, 2017).
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