Internal conflict in the workplace

Belinda Broekes
Friday, September 2, 2022

Conflict in a veterinary practice is generally perceived as between animal owner and veterinary staff, however this is limited research on the internal conflict within practice. This article provides a high level overview of the different styles of conflict and also what strategies may be available in order to improve the working relationship from an employer and employee perspective.

Figure 1. The Thomas-Kilmann model looks at an individual's assertiveness and cooperativeness against the five different styles of dealing with conflict: avoiding; competing; accommodating; collaborating; and compromising.
Figure 1. The Thomas-Kilmann model looks at an individual's assertiveness and cooperativeness against the five different styles of dealing with conflict: avoiding; competing; accommodating; collaborating; and compromising.

(adapted from Kilmann, 2022)

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